An ad form arrives after hours
Priya Patel's Meta lead form lands at 20:47. Nobody is at the desk. The desk answers in the same minute and starts the four questions you wrote.
20:47 first reply sent
Qualified with your criteria, not ours
Her answers are scored against the rules you set. Priya scores hot 10, so you get an alert straight away.
+1 destination we serve · +2 English test already taken → hot 10
Booked into Google Calendar
Three free 30-minute slots are offered. She replies "2". The booking is confirmed in the same thread, and a reminder goes out before the call.
20:50 Booked ✅ Wed 7 Oct, 12:30 PM with Neha
People get the call-backs. STOP means stop.
A missed call at 23:10 gets a WhatsApp reply; when the caller asks to be called tomorrow, the owner is alerted and a person takes over. Sneha replies STOP and is never messaged again.
Wed 09:17 Sneha Desai "STOP" → opted out, honoured